Frequently Asked Questions

Here are some of the questions we often receive from our customers at Boston Terrier World.

 

I ordered some items, but only received one… where’s my order?

We have a large assortment of products, when you order multiple items at a time, they may be shipped separately so they get to you faster. You may receive one item before the next. Don’t panic if you don’t receive all of your items at once… they are on the way!

Do you provide tracking information?

Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking information within 5 business days, please contact us.

The item i ordered is shipping from China, is it safe?

Yes, it is safe. People receiving packages from china are not at risk of contracting the new coronavirus. There is an official statement from the World Health Organization. From previous analysis, it is known that coronaviruses do not survive long on objects, such as letters or packages.

From the Washington Post : Coronavirus doesn't spread by mail.
From Business Insider : You probably don't need to worry about getting coronavirus from the packages you're ordering, but here's what you can do to be sure
From the World Health Organization : Q&A on coronaviruses (COVID-19)

 

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