Frequently Asked Questions

Here are some of the questions we often receive from our customers at Boston Terrier World.


Do you have this type of items?

We take every request we receive into consideration. You are invited to subscribe to our newsletter so that you know when we release new products.


How can i get featured?

We would love to feature you with your new items from Boston Terrier World. 

1 - Follow us on Instagram, Facebook or Twitter.

2 - Post a photo of your Boston Terrier in his/her new gear or you in your new apparel.

3 - Tag your photos with @bostonterrier.dogs


Do you provide tracking information?

Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking information within 5 business days, please contact us.


Can I change the shipping address once the order has been placed?

If the order hasn't shipped yet, we can still change the address for you. Contact us to request an address change.


I ordered some items, but only received one… where’s my order?

We have many products, when you order multiple items at a time, they may be shipped separately so they get to you faster. You may receive one item before the next. Don’t panic if you don’t receive all of your items at once… it's on the way!


My order was marked "Delivered", but I haven't received it! Where is it?

Please contact your local post office. Tell them that you haven't received your package. Give them your tracking number. They will be able to provide you helpful information.


Where are your products coming from?

We have warehouses in the United States and also in China.


The item i ordered is shipping from China, is it safe?

Yes, it is safe. People receiving packages from china are not at risk of contracting the new coronavirus. There is an official statement from the World Health Organization. From previous analysis, it is known that coronaviruses do not survive long on objects, such as letters or packages.

From the Washington Post : Coronavirus doesn't spread by mail.
From Business Insider : You probably don't need to worry about getting coronavirus from the packages you're ordering, but here's what you can do to be sure
From the World Health Organization : Q&A on coronaviruses (COVID-19)